Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for orders over $60. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Once payment is processed, we ship within one business day (excluding Saturdays, Sundays, and Public Holidays). All orders are sent via Australia Post using standard delivery with tracking, and delivery typically takes 2–7 business days. For any inquiries, please email us at customercare@theskinsciencecompany.com.au.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify)

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept major credit cards—Visa, Mastercard, and American Express—as well as PayPal and Afterpay for a seamless checkout experience.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

You can cancel your order but you must do so BEFORE it ships. If the item has already been sent, please email us to request a full refund.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

If you have misspelled or auto-filled an incorrect address, reply to your order confirmation email and notify us at customercare@theskinsciencecompany.com.au. We can update your address BEFORE the item ships. Please note that no refunds will be provided for incorrect deliveries.