PRIVACY POLICY

The Skin Science Company
(operated by Skin Science Australia Pty Ltd)

1. Introduction

This Privacy Policy explains how The Skin Science Company, operated by Skin Science Australia Pty Ltd, collects, uses, stores, and discloses personal information through our website and related services.

We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We collect personal information in the following ways:

a) Information You Provide to Us

When you interact with our website or services, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and payment details

• Account login details (if applicable)

• Communications with us (including emails, chatbot interactions, and support enquiries)

Payment information is processed securely by third-party payment providers and is not stored by us.

b) Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address

• Browser type and device information

• Pages viewed and interactions with the site

• Date and time of visits

• Referral sources

• Cookie and similar tracking data

This information helps us understand how visitors use our website and improve performance and functionality.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

• Process and fulfil orders

• Deliver products and services

• Communicate with customers regarding orders, enquiries, or support

• Manage customer accounts and guest checkouts

• Screen transactions for fraud or security risks

• Improve website functionality and user experience

• Conduct analytics and business reporting

• Provide marketing communications where permitted

• Comply with legal and regulatory obligations

4. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to operate our website and improve user experience.

These may include:

• Essential cookies for site functionality

• Analytics cookies to understand site usage

• Marketing or advertising cookies

You can manage or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

5. Marketing and Communications

We may use your personal information to send marketing communications, including emails or messages, where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe option in communications or contacting us directly.

Transactional or service-related communications (e.g. order confirmations) will still be sent where necessary.

6. Sharing of Personal Information

We may share personal information with trusted third parties where reasonably necessary, including:

• Website and e-commerce service providers (e.g. Shopify)

• Payment processors

• Analytics and marketing platforms

• Customer support and communication tools

• Logistics, shipping, and fulfilment partners

• Professional advisers (e.g. accountants, legal advisers)

• Government authorities where required by law

We do not sell personal information.

7. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia (including the United States or other jurisdictions).

Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes outlined in this policy

• Meet legal, tax, accounting, or regulatory requirements

• Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or de-identified.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Secure hosting and encrypted connections

• Access controls and authentication

• Limited internal access to personal data

• Ongoing monitoring and system updates

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us.

We may need to verify your identity before processing requests and may refuse access where permitted by law.

11. Complaints

If you believe we have breached your privacy rights, you may contact us with details of your complaint. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
The latest version will always be available on our website.

13. Contact Information

For privacy enquiries, access requests, or complaints, contact:

The Skin Science Company
Operated by Skin Science Australia Pty Ltd
12/543 Cooper Street
Epping VIC 3076
Australia

Email: customercare@theskinsciencecompany.com.au