The Skin Science Company ships cosmetic-grade skincare ingredients worldwide, supplying retail, bulk, and wholesale customers from Melbourne, Victoria, Australia.

This page outlines our dispatch times, shipping methods, delivery timeframes, and international shipping responsibilities for orders placed through https://theskinsciencecompany.com.au.

Where does The Skin Science Company ship from?

All orders are packed and dispatched from Melbourne, Victoria, Australia.

Dispatching domestically allows for efficient handling of Australian orders and streamlined international shipping.

Where do you ship to?

We ship to all Australian states and territories, as well as international destinations worldwide.

International shipping availability may vary depending on the product type, destination, and carrier restrictions.

If you are placing a large bulk or wholesale order for international delivery, we recommend contacting us prior to ordering to confirm shipping arrangements.

Order processing & dispatch times

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Processing times may vary during:

• High-volume order periods
  
• Public holidays
  
• Large, bulk, or custom wholesale orders
  

Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping methods

Shipping options are calculated at checkout based on:

• Order size and weight
  
• Delivery location
  
• Selected shipping service
  

We use reputable Australian and international carriers to ensure reliable delivery of cosmetic raw materials and skincare ingredients.

Delivery timeframes

Delivery timeframes vary depending on your location and the shipping method selected at checkout.

As a general guide for standard (non-express) shipping:

• Australian delivery: approximately 2–6 business days after dispatch
  
• Regional or remote areas: delivery may take longer
  

Delivery estimates are provided by the carrier and are not guaranteed.

Bulk and wholesale shipping

Bulk and wholesale orders may:

• Require additional handling or packing time
  
• Be shipped in multiple parcels
  
• Be dispatched via courier or freight services for larger volumes
  

If you are placing a large bulk or wholesale order, please contact us in advance to confirm shipping timelines and logistics.

International shipping, customs & taxes

For international orders, customers are solely responsible for:

• Customs duties
  
• Import taxes
  
• VAT, GST, or similar charges
  
• Any customs clearance fees imposed by the destination country
  

The Skin Science Company does not cover or reimburse international customs or import charges.

Shipping of cosmetic ingredients

All products supplied by The Skin Science Company are intended for cosmetic and personal care use only.

Some ingredients may have specific shipping or handling requirements due to their nature. Where applicable, products are shipped in accordance with relevant Australian transport and safety regulations.

Tracking your order

Once your order has been dispatched, tracking details will be provided via email where available.

Please allow time for tracking information to update after dispatch.

Shipping delays

While we aim to dispatch orders promptly, delivery delays may occasionally occur due to:

• Carrier network disruptions
  
• Weather events
  
• Peak shipping periods
  

The Skin Science Company is not responsible for delays caused by third-party carriers once an order has been dispatched.

Questions about shipping?

If you have questions regarding shipping, international delivery, bulk orders, or processing times, please contact our team before placing your order so we can assist you.